- EU-U.S. Department of Commerce’s Privacy Shield
- EU-Swiss Safe Harbor Framework
- Health Insurance Portability and Accountability Act (HIPAA)
This Policy applies to the processing of Personal Data and Sensitive Data that Red Stack Tech receives about, and in the course of providing products and services with, its customers.
This Policy does not cover data from which individual persons cannot be identified or situations in which pseudonyms are used. (The use of pseudonyms involves the replacement of names or other identifiers with substitutes so that identification of individual persons is not possible.)
Red Stack Tech has adopted this Policy to establish and maintain an adequate level of Personal Data privacy protection. This Policy includes provisions that apply to the processing of Personal Data that Red Stack Tech obtains from Customers operating in the European Union.
The Federal Trade Commission (FTC) has jurisdiction over Red Stack Tech’s compliance with the Privacy Shield.
US-Swiss Safe Harbor
Red Stack Tech complies with the US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from Switzerland.
All Red Stack Tech employees who handle Personal Data from Europe and Switzerland are required to comply with the Principles stated in this Policy.
Responsibilities and Management
Red Stack Tech has Director oversee its Privacy program including compliance with the EU Privacy Shield program and Swiss Safe Harbor. The Director shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to firstname.lastname@example.org
Red Stack Tech will maintain, monitor, test, and upgrade information security policies, practices, and systems to assist in protecting the Personal Data that it processes. Red Stack Tech personnel will receive training, as applicable, to effectively implement this Policy. Please refer to Section 7 for a discussion of the steps that Red Stack Tech has undertaken to protect Personal Data.
Red Stack Tech will renew its EU Privacy Shield and US Swiss Safe Harbor certifications annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism.
Prior to the re-certification, Red Stack Tech will conduct an in-house verification to ensure that its attestations and assertions with regard to its treatment of Individual Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, Red Stack Tech will undertake the following:
- Ensure that this Policy continues to comply with the Privacy Shield and the Swiss Safe Harbor principles
- Confirm that Individuals are made aware of the process for addressing complaints and any independent dispute resolution process (Red Stack Tech may do so through its publicly posted website, Individual Customer contract, or both)
- Review its processes and procedures for training Employees about Red Stack Tech’s participation in the Privacy Shield and Swiss Safe Harbor programs and the appropriate handling of Individual’s Personal Data
Red Stack Tech will prepare an internal verification statement on an annual basis.
Collection and Use of Personal Data
Red Stack Tech provides various solutions to its Customers who purchase its products or services. Red Stack Tech collects Personal Data from Individual Customers when they purchase its products, register with our website, log-in to their account, complete surveys, request information or otherwise communicate with us.
The Personal Data that we collect may vary based on the Individual Customer’s interaction with our website and request for our services. As a general matter, Red Stack Tech collects the following types of Personal Data from its Individual Customers: contact information, including, a contact person’s name, work email address, work mailing address, work telephone number, title, and company name. Individual customers have the option to log into their accounts online and to request service online or over the phone, we will collect information that they choose to provide to us through these portals.
When Individual Customers use our services online, we will collect their IP address and browser type. We may associate IP address and browser type with a specific customer. We also may collect Personal Data from persons who contact us through our website to request additional information; in such a situation, we would collect contact information (as discussed above) and any other information that the person chooses to submit through our website.
The information that we collect from Individual Customers is used for selling the products and services they buy from us, managing transactions, reporting, invoicing, renewals, other operations related to providing services and products to the Individual Customer.
For certain products, Red Stack Tech serves as a service provider. In our capacity as a service provider, we will receive, store, and/or process Personal Data. In such cases, we are acting as a data processor and will process the personal information on behalf of and under the direction of our partners and/or agents. The information that we collect from our Individual Customers in this capacity is used for managing transactions, reporting, invoicing, renewals, other operations related to providing services to the Individual Customer, and as otherwise requested by our partner and/or agent.
Red Stack Tech uses Personal Data that it collects directly from its Individual Customers and for its partners indirectly in its role as a service provider for the following business purposes, without limitation:
- Maintaining and supporting its products, delivering and providing the requested products/services, and complying with its contractual obligations related thereto (including managing transactions, reporting, invoices, renewals, and other operations related to providing services to an Individual Customer);
- Satisfying governmental reporting, tax, and other requirements (e.g., import/export);
- Storing and processing data, including Personal Data, in computer databases and servers located in the UK.
- Verifying identity (e.g., for online access to accounts);
- As requested by the Individual Customer;
- For other business-related purposes permitted or required under applicable local law and regulation;
- And as otherwise required by law.
Disclosures/Onward Transfers of Personal Data
Except as otherwise provided herein, Red Stack Tech discloses Personal Data only to Third Parties who reasonably need to know such data only for the scope of the initial transaction and not for other purposes. Such recipients must agree to abide by confidentiality obligations.
Red Stack Tech may provide Personal Data to Third Parties that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions. For example, Red Stack Tech may store such Personal Data in the facilities operated by Third Parties. Such Third Parties must agree to use such Personal Data only for the purposes for which they have been engaged by Red Stack Tech and they must either:
- Comply with the Privacy Shield principles or another mechanism permitted by the applicable EU & Swiss data protection law(s) for transfers and processing of Personal Data;
- Or agree to provide adequate protections for the Personal Data that are no less protective than those set out in this Policy;
Red Stack Tech also may disclose Personal Data for other purposes or to other Third Parties when a Data Subject has consented to or requested such disclosure. Please be aware that Red Stack Tech may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements. Red Stack Tech is liable for appropriate onward transfers of personal data to third parties.
Any Third Party that may have access to Personal Health Information that act as agents, consultants, and contractors to perform tasks on behalf of and under our instructions for customers are required to sign a Business Associate Agreements in compliance with the Health Insurance Portability and Accountability Act.
Red Stack Tech does not collect Sensitive Data from its Individual Customers but may act as a Data Processor of Customers Sensitive Data in the course of providing services.
Data Integrity and Security
Red Stack Tech uses reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. Red Stack Tech has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction. For example, electronically stored Personal Data is stored on a secure network with firewall protection, and access to Red Stack Tech’s electronic information systems requires user authentication via password or similar means. Red Stack Tech also employs access restrictions, limiting the scope of employees who have access to Individual Customer Personal Data.
Further, Red Stack Tech uses secure encryption technology to protect certain categories of personal data. Despite these precautions, no data security safeguards guarantee 100% security all of the time.
Accessing Personal Data
Red Stack Tech personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized.
Right to Access, Change, or Delete Personal Data Right to Access.
Individual Customers have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which Red Stack Tech collected it. Individual Customers may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Red Stack Tech policies. Upon reasonable request and as required by the Privacy Shield principles, Red Stack Tech allows Individual Customers access to their Personal Data, in order to correct or amend such data where inaccurate. Individual Customers may edit their Personal Data by logging into their account profile or by contacting Red Stack Tech by phone or email.
In making modifications to their Personal Data, Data Subjects must provide only truthful, complete, and accurate information. To request erasure of Personal Data, Individual Customers should submit a written request to the Red Stack Tech Corporate Headquarters.
Requests for Personal Data.
Red Stack Tech will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: (a) legally binding request for disclosure of the Personal Data by a law enforcement authority unless prohibited by law or regulation; or (b) requests received from the Data Subject. If Red Stack Tech receives a request for access to his/her Personal Data from an Individual Customer, then, unless otherwise required under law or by contract with such Individual Customer, Red Stack Tech will refer such Data Subject to the Individual Customer.
Satisfying Requests for Access, Modifications, and Corrections.
Red Stack Tech will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate Personal Data.
You may also update your Personal Information tied to a personal Red Stack Tech account by using our self-service tool or upon request by contacting your Technical Account Manager or emailing email@example.com If you should become aware that your Personal Information with Red Stack Tech is not complete and accurate, you should promptly update or notify us to update your information.
Questions or Complaints
Individual customers may contact Red Stack Tech with questions or complaints concerning this Policy at the following address: firstname.lastname@example.org
Enforcement and Dispute Resolution
In compliance with the US-EU Privacy Shield Principles and US Swiss Safe Harbor Principles, Red Stack Tech commits to resolve complaints about your privacy and our collection or use of your personal information. EU individuals with questions or concerns about the use of their Personal Data should contact us at: email@example.com
If a Customer’s question or concern cannot be satisfied through this process Red Stack Tech has further committed to refer unresolved privacy complaints under US-EU Privacy Shield or US Swiss Safe Harbor to an EU Data Protection Authority. Red Stack Tech is registered with the United Kingdom Information Commissioner’s Office (UK ICO).
If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by Red Stack Tech, EU individuals may bring a complaint before the UK ICO. Information about how to file a complaint before the UK ICO program can be found at: https://ico.org.uk/for-the-public/raising-concerns/. Finally, as a last resort and in limited situations, EU individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.
Red Stack Tech commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities with regard to human resources data transferred from the EU in the context of the employment relationship.
Third Party Sites
Some of our services are provided through sites that bear our partners’ or suppliers’ names and trademarks and are not in our control, and this website may contain links or other devices that take you to other websites that are also not in our control. Certain of those other websites may provide products or services to you directly or on our behalf. Red Stack Tech is not responsible for any aspect of other websites, including, without limitation, the privacy practices, products, services, or content of such websites. This Privacy Notice will not apply to such other websites. Rather, your activity and the information that you provide at such other websites will be subject to the Privacy Notice and other terms and conditions posted at such other websites.
Failure for Red Stack Tech as an organization to adhere to the privacy principles may result in regulatory findings, suspension and removal of Privacy Shield, publicity for findings of non-compliance and damages awarded where prudent to the affected data subject(s). In addition, the data subject may require the affected data to be deleted and appropriate evidence provided.
“Individual Customer” means an Individual customer or client of Red Stack Tech from EU or Switzerland. The term also shall include any individual agent, representative, of an individual customer of Red Stack Tech and all employee of Red Stack Tech where Red Stack Tech has obtained his or her Personal Data from such Individual Customer as part of its business relationship with Red Stack Tech.
“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her personal physical, psychological, mental, economic, cultural or social characteristics. For Customers residing in Switzerland, a Data Subject also may include a legal entity.
“Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of Red Stack Tech or any of its affiliates or subsidiaries, who is also a resident of a country within the European Economic Area.
“Europe” or “European” refers to a country in the European Union.
“Personal Data” as defined under the European Union Directive 95/46/EC means data that personally identifies or may be used to personally identify a person, including an individual’s name in combination with country of birth, marital status, emergency contact, salary information, terms of employment, job qualifications (such as educational degrees earned), address, phone number, e-mail address, user ID, password, and identification numbers. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland, the term “person” includes both a natural person and a legal entity, regardless of the form of the legal entity.
“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious or philosophical affiliations or opinions, sexual orientation, or trade union membership.
“Third Party” means any individual or entity that is neither Red Stack Tech nor a Red Stack Tech employee, agent, contractor, or representative.
Changes to this Policy